Frequently Asked Questions
Where can I install the application?
Just click on the "Install" button above and you will be redirected to out app listing within Shopify!
What do I need to do to get this application running?
Easy! Simply turn on the application and we will handle all order that are marked as "High Risk" for you.
How often are there updates to the App?
We are constantly updating the application to ensure that it complies with Shopify regulations. If a new feature is added customers who have the app installed will be notified.
How long does it take for the application to cancel an order?
We analyze all orders in real time. While it is not instant all orders are analyzed and cancelled (if needed) as soon as this analysis is complete. This usually occurs in less than a minute.
What information do you store about my customers and orders?
None! We only use the necessary information needed to analyze an order and then all of this information is purged from our system. We never retain any of your customer or order data.
Why do I need Fraud Scanner?
Fraud Scanner is the easiest way to ensure that you never pay another chargeback fee for any "High Risk" order.. Not only will it save you money, but it will give you peace of mind knowing that you no longer have to search to identify "High Risk" risk orders ever again.